If you are a small business owner or an owner of a start up; this thought might be giving you sleepless nights. To survive amid stiff competition from the biggies it is important to keep up with them. Customer support is one of those necessary things right now.
However, some callers are not interested in a discussion. All they want to do is abuse and rant against the Call Center. In such cases, the inbound call center tijuana agents have no choice but to press a button that tags the call as a ‘crank call’. This automatically disconnects the call. Of course, the BPO agent flags off a warning signal to the caller. If that doesn’t stop the abuse, then the agent disconnects the call. Call Center record the number to stop serial offenders from the calling their numbers. A number is blocked after 5 attempts. The margin for tolerance is higher for the male answering service agents. They issue three warnings before hitting the button. Female agents can reach for the crank button after a single warning.
If you are among the 10 to 20 percent that are unemployed, I feel for you, honestly. If you are among the hundreds of thousands working toward a degree thinking you’ll have it made when you graduate, I really feel for you.
My first experience came from a Company in Phillippennes. They were very professional and organized in dealing with the whole business process. I noticed a significant increase in sales and customer satisfaction. There was still one problem, customers understanding the customer service agents. I stayed with them for about 3 months and ended up switching to a different company located in Mumbai, India.
But the fact that you are reading this tells me you have a terrific asset available to you: the Internet. Do some research. Do searches for phrases like ‘certificate class,’ or ‘little known jobs.’ SEO is a huge field, check that out. Find a niche; don’t place artificial limits on what you think you can or can’t do.
If Average Joe won’t make the jump into PC manufacturing and distribution, why not major corporations? AT&T could go straight to the Asia source and have their own logo on all of their corporate systems, potentially shaving millions off their operating budget. AT&T could also trim their IT department staffing. Internal platform standardization, i.e., having each PC engineered specifically for AT&T’s internal applications, would greatly decrease support issues.
To start with, evaluate what type of answering service you currently have. Chances are, you do not have one at all. If you have taken steps in the past, you may have voicemail. However, if you are like many businesses, then you most likely do not have any way of answering the phone if you are not around. This can be very bad for business.
Choosing a company to handle your customer service needs should be done diligently. The right partner will be one that provides exceptional service to your customers while remaining affordable. Before partnering with a company, take the time to research several and meet their teams. Rushing into a partnership can hurt your bottom line.